Hetzner CCX13 Payment Stuck or Pending — Troubleshooting

Why Your Hetzner CCX13 Payment Might Be Stuck or Pending

If you're trying to pay for a Hetzner CCX13 VPS and the payment shows as "stuck" or "pending" — you're not alone. This often happens when using USDT or crypto payments that aren't fully supported by Hetzner's system.

Hetzner accepts credit cards, PayPal, and SEPA transfers — but not USDT. So if you sent USDT via TRC20 or ERC20 to a Hetzner invoice, it won't confirm. The transaction stays pending, and your VPS won't be provisioned.

Step 1: Check Your Payment Method

Did you try to pay with USDT (TRC20/ERC20) directly to Hetzner? That won't work. Hetzner only processes fiat payments. If your payment is stuck, it's likely because the crypto hasn't been converted or the provider you used hasn't forwarded the fiat.

Step 2: What to Do If Your Payment Is Stuck

1. **Contact Hetzner Support** – Explain the situation. They may cancel the invoice so you can retry with a supported method.
2. **Use a Crypto-to-Fiat Bridge** – Some services like BitLaunch or Njalla let you pay with USDT and they provision a Hetzner server for you. This avoids the stuck payment issue.
3. **Check Your Wallet** – If you sent USDT but the invoice is still pending, the transaction may be unconfirmed. Verify on the blockchain (TRC20/ERC20 explorer).

Step 3: Avoid This Problem in the Future

Consider using a crypto-friendly VPS provider that accepts USDT natively. Options include:

• **BitLaunch** – Pay with USDT (TRC20/ERC20), get Hetzner, Linode, or Vultr servers. Instant provisioning.
• **Njalla** – Anonymous VPS with USDT support, no KYC.
• **RackNerd** – Accepts crypto via CoinGate, including USDT.

For the Hetzner CCX13 (2 vCPU, 4 GB RAM, 40 GB NVMe, ~€8/month), using BitLaunch you can pay ~9 USDT/month and avoid stuck payments entirely.

Step 4: When to Expect Resolution

If your payment is stuck and you've contacted Hetzner, expect a reply within 24-48 hours. They may ask for proof of payment. If you used a third-party crypto processor, that adds delay.

Final Thought

Don't let a stuck payment ruin your VPS setup. Switch to a provider that supports USDT from the start. It saves time and frustration.